Rujukan Laman

How bet20 Protects Your Privacy

When you open an account with us, we collect personal information needed to verify your identity and process deposits via Touch 'n Go, GrabPay, Boost dan FPX.

Account verificationPayment securityData retentionYour access rights

Browse The Lobby Read FAQ

What We Collect and Why

bet20 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Your account starts with essentials: name, email, phone number, and date of birth for age verification. When you deposit through Touch 'n Go, GrabPay, Boost dan FPX, we receive transaction references and amounts to reconcile your wallet. We also log your IP address, device type, and

1
browser data to detect fraud and prevent account takeovers. Cookies track your session so you stay logged in across pages and devices. We keep this information for as long as your account is active, plus a retention period after closure for legal and compliance purposes. Access
2
to your data depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Privacy Questions & Data Requests

You have the right to ask us what data we hold, request corrections, or ask us to delete information where applicable under your local law. Our support team handles privacy requests during business hours, and we'll respond within the timeframe required by your region's regulations.

Team online

Email Support

Send your privacy request to our data protection contact. We respond within 14 days for most enquiries and will confirm receipt of your request within 48 hours.

Live Chat

Start a conversation in your account dashboard. Our support agents can explain what data we hold and direct complex requests to our compliance team.

Account Settings

Review and update your personal details anytime. You can change your email, phone, or contact preferences without contacting support.

SECURITY & TRANSPARENCY

How We Keep Your Data Safe

bet20 uses encryption to protect data in transit and at rest. Your payment details are never stored on our servers—deposits via Touch 'n Go, GrabPay, Boost dan FPX are processed by trusted…

Encryption Standard

All data transmitted to bet20 is encrypted using TLS 1.2 or higher. Your session is isolated from other players, and payment gateways use PCI-DSS compliance standards.

Payment Partner Security

Touch 'n Go, GrabPay, Boost dan FPX handle payment credentials directly, so bet20 never sees your full card or wallet details. Each partner maintains their own security certifications.

Withdrawal Verification

When you request a payout, we confirm your identity before processing. This prevents unauthorised withdrawals and ensures funds reach your registered account.

Data Retention Policy

Active account data is kept while you play. After closure, transaction records are retained for tax and anti-fraud purposes. Personal details are deleted within 30 days unless legal holds apply.

Staff Access Controls

Only authorised team members can view customer data, and only for legitimate support, fraud prevention, or compliance reasons. All access is logged and audited.

Regulatory Compliance

This policy reflects the laws of the regions where we operate. Access to and rights over your data depend on local law and are available where local law permits.

Frequently Asked Questions About Your Privacy

Below are answers to the questions we hear most often about data handling, account access, and your rights.

Personal details like your name and email are deleted within 30 days. Transaction records, deposit proof, and withdrawal history are kept for three years to comply with financial regulations. You can request early deletion of non-essential data by contacting our support team.

Yes. Request a data export through your account settings or by emailing support. We compile all records linked to your account—activity logs, deposits, withdrawals, and personal details—into a portable format within 14 days.

Only bet20 staff with a legitimate operational need. Payment partners (Touch 'n Go, GrabPay, Boost dan FPX) see transaction details. Regulators and law enforcement may request data if required by court order. We never sell data to third-party advertisers.

Cookies keep you logged in, remember your language preference, and track how you navigate the site. Some cookies measure traffic so we can improve the lobby. You can disable cookies in your browser, but this may limit functionality.

We use session cookies to maintain your login and preference cookies for language and timezone. Analytics cookies track page views to identify popular games. Third-party pixels for advertising may be present; you can opt out via your browser privacy settings.

You can withdraw consent to marketing emails and analytics cookies at any time via your account settings. However, we must retain data needed to verify your identity and process withdrawals. Withdrawal of consent does not affect the lawfulness of prior processing.

Deposit and withdrawal records are retained for seven years to meet anti-money laundering and tax obligations. Login history and device logs are kept for one year. Account closure does not shorten these retention periods for compliance data.

How bet20 Protects Your Privacy

Privacy Questions & Data Requests

Email Support

Live Chat

Account Settings

How We Keep Your Data Safe

Encryption Standard

Payment Partner Security

Withdrawal Verification

Data Retention Policy

Staff Access Controls

Regulatory Compliance

Frequently Asked Questions About Your Privacy

01 What happens to my data if I close my account?

02 Can I download or export my account data?

03 Who else can see my information?

04 How does bet20 use cookies?

05 What is your policy on cookies and tracking?

06 Can I withdraw my consent to data processing?

07 How long does bet20 keep transaction records?

Related Pages